Refund policy
Updated 14 October 2026. This is a translation: in case of differences the Italian version prevails.
Question packs are sold by Paddle.com, our reseller and merchant of record. This policy is part of our terms of service.
Within 14 days of purchase you can get a full refund of an unused pack, including one bought by automatic top-up: on the Chiaro page of the plugin, under “Purchases”, press “Request refund”. The refund starts immediately, without writing to us, and is made by Paddle to the same payment method; the questions of the pack are removed from the balance when you request it.
A pack is unused if the purchased balance still covers all of its questions. Free questions are used first, and among purchased questions those of the oldest packs are used first: for example, if you had 20 questions, buy a 300-question pack and ask 10, the new pack is still intact. A pack from which even one question has been used, or bought more than 14 days ago, cannot be refunded. Your statutory rights as a consumer are not affected. For any problem write to info@tceitalia.com.
